In any technical product or service environment, failures are inevitable. From bugs to cyberattacks, no matter how cautious you are, issues will arise in any organization or team. When problems occur, it can be easy to point fingers and lay blame on an individual. As leaders, finger-pointing might seem like a convenient way to handle things, but is it really the right approach? In my view, it doesn’t truly address the issue at hand, and in some cases, the problem might even stem from the leader themselves. By blaming individuals, we miss the opportunity to uncover the higher-level causes, leaving the door open for the issue to arise again. Enter Blameless Postmortem , a process that might already be part of your team’s culture without even realising it, especially if you’re fortunate enough to have strong leadership in place. What is it? A blameless postmortem is a structured review process after an incident, where the focus is on understanding what happened and why—without blaming in...